Security Policy

Privacy commitment

All personal information in our store's Member Panel (name, username, email address, mailing address, purchases, etc.) will not be shared with third parties or organizations and will be used solely to ensure you get the most out of eurometall.com.tr. Your information is protected by the same system that maintains the product database.

Only you can access and change any information you provide when registering. It is not possible for anyone else to access or change your information.

Security and security policy

Customer information at our store is protected from third-party surveillance and intervention. For this reason, orders are processed within a 256-bit SSL security zone. This encryption method is practically impossible to break.

SSL is an international standard. When you enter the ordering process, there are two things you should pay attention to to ensure you're on a secure site. One is a key or lock icon located at the top or bottom of your web browser. For example, in Internet Explorer, this is a yellow lock. Additionally, the "http://" at the beginning of the address of the page you're on changes to "https://." This indicates you're in a secure area. Your order information is encrypted and protected. This information is used only in connection with the sales process and in accordance with your instructions. It is not disclosed or transferred to third parties.

Credit Card Security Approval

Why was my order cancelled due to bank failure?

If your order cannot be reached by your bank or our Store's Credit Card Security Unit via a phone number registered in their system to obtain approval for your order, your order may be canceled to ensure the security of the credit card holder.

Information regarding order cancellation is sent to the e-mail address registered in the orderer's membership.

In order for your order to be approved by the bank, your personal information registered in your bank and on our website must be updated.

Why is my order pending payment verification?

To ensure our customers' credit card security, bank approval is required only for credit card orders. The approval process is as follows:

"When necessary, our credit card security unit contacts our customers via the landline phone numbers listed in their personal information registered with the bank, obtains confirmation of their orders, and forwards them to us.

Once the order confirmation is sent to our system by the bank, your order will be prepared and delivered to the cargo.
For orders that do not receive approval within more than 2 days, the bank has not been able to reach our customer on the landline phone numbers registered in their system and our customer needs to update their personal information at the bank.”

Since we have not yet received approval from the bank for your order during this period, we kindly ask you to call your bank to update your personal information and provide the bank's credit card security unit with a fixed telephone number where they can reach you as soon as possible.

After updating your information, you can either wait for your order or contact bilgi@soydanraf.com for more information.
You can reach us via our e-mail address.

Attention: Never include your credit card number in the e-mails you send regarding your orders.

Information contained in emails may be viewed by third parties. Soydan Raf ve Market Cihazları San.Tic.Ltd.Şti. cannot guarantee the security of information transmitted via email under any circumstances. If you require the disclosure of your credit card number, please contact our sales representative at (0262) 226 36 41.